• WHAT TO EXPECT WHEN YOUR LOVED ONE IS HOSPITALIZED

    To protect our patients, residents and staff, we have instituted a no visitor policy with certain exceptions. We appreciate your patience throughout this process and rest assured we will make every attempt to keep you informed of your loved one’s status.

    When your loved one is admitted they were asked to provide a primary contact, a secondary contact as well as a health care proxy. If you are the primary contact, you can expect:

    • A daily update from a member of the care team. Please note that this may not necessarily be a physician, but whether it is a nurse, a case manager or a physician, they will have intimate knowledge of your loved one’s care plan.
    • You may be contacted more often as new important information becomes available whenever possible.
    • As the primary contact, you are agreeing to be the point of contact as well as the distributor of information to the rest of your family. If you are unable or unwilling to share information with the rest of your family, please appoint a different primary contact.
    • Please ensure that we have all pertinent medical information including primary care physician health care paperwork and list of medications.

    As a secondary contact:

    • You may be contacted in case of emergency, but only if the primary contact is unavailable.

    As a health care proxy:

    • You will be contacted regarding medical care in the event that the patient is unable to communicate for themselves.
    • Please ensure that we have all pertinent medical information including primary care physician health care paperwork and list of medications.

    During this period, Rome Memorial Hospital encourages patients who are able to communicate independently to contact their family and lived ones using their own cellular phones or by using the phones in each room. Since visitation is not permitted, we ask that you do not come to the hospital unless someone from our staff contacts you.
    If you are contacted, but do not feel well, please do not come. We are trying to limit any unnecessary exposure to additional germs and viruses to help our patients return home as quickly as possible.