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  • Emergency Department

    Here when you need us

    If you are experiencing a life-threatening emergency,
    call 9-1-1 or your local ambulance service.

    At Rome Health, we bring together a team of experienced professionals who use evidence-based practices to deliver exceptional clinical care and personalized attention when you need emergency care.

    When it comes to emergency heart treatment, every moment matters: and our team at Rome Health has earned the Lifeline Gold Referring Quality Achievement Award from the American Heart Association for providing life-saving treatment to patients who experience severe heart attacks.

    Compared to national benchmarks, the Emergency Department at Rome Health delivers care faster than the average hospital. Wait times can vary significantly depending upon the number of patients that need care and the seriousness of their conditions; but, most patients can expect their visit to take less than three hours from arrival through discharge. 

    Open 24 hours-a-day, 7 days-a-week,  the Emergency Department provides medical care to nearly 30,000 people each year.  No one is turned away, regardless of their ability to pay for care.

    The Emergency Department was constructed to provide patients with privacy and comfort. Each private room includes a flat-screen television to help you pass the time while you wait for test results or treatments.  The department features several specialty rooms for patients seeking treatment as a result of a cardiac or trauma emergency, behavioral health crisis,  infectious disease, and rape or domestic violence.

    What to expect in the Emergency Department?

    Upon arrival, the patient is seen by a triage nurse who prioritizes care needs based on symptoms being experienced and how sick or injured the patient is. People with life-threatening problems will always be the first to be treated.  

    Part of our medical evaluation involves gathering information about your existing medical condition and medical history. Here is a list of some of the information that we will request:
    Name(s)and specialties of current doctor(s);
    Name(s)and dosage of current medication(s);
    Any drug allergies;
    Any recent medical problems or surgeries;
    Date of birth;
    Health insurance information;
    Religious beliefs/preferences; and
    Living will or advance directives.

    Time spent in the Emergency Department can vary depending upon what kind of tests are ordered, if an additional specialist needs to be called in, and the number and severity of patients seeking treatment. It can take up to two hours to get test results back and then those results may prompt more testing.

    If the decision is made to admit you to the hospital, it may be necessary to keep you in the Emergency Department until a bed in the hospital is ready. In some cases, patients must be transferred to other facilities to receive specialized medical care that is not available at Rome Health.
    Patients, who are able to go home after their Emergency Department visit, will receive a detailed care plan and instructions to follow-up with their physician.

    Qualified emergency practitioners.

    The Emergency Department nurses are certified in advanced cardiac life support and have had extensive critical care training. The physicians working in the Emergency Department are contracted through the hospital-based physician service Team Health, and are board eligible or board certified in emergency medicine.  Physician specialists from the hospital’s medical staff are also available when an Emergency Department case calls for their skills.

    Family members are welcome.

    A family member or friend can accompany you into the Emergency Department treatment area; however, the staff may ask your visitor to leave during some procedures. In most cases, the number of visitors is limited to 1 or 2 because of space constraints. Once your family or friend has been allowed into the treatment area, traffic in and out of the Emergency Department must be kept to a minimum.

  • August 6, 2020

    Rome Memorial Hospital recognized for life-saving heart care

    Gold Plus AwardRome Memorial Hospital has received the Mission: Lifeline® Gold Plus Referring Quality Achievement Award for implementing specific quality improvement measures outlined by the American Heart Association for the treatment of patients who suffer severe heart attacks. This is the third year in a row that the hospital has been recognized by the AHA for saving lives.

    Every year, more than 250,000 people experience an ST elevation myocardial infarction (STEMI), the deadliest type of heart attack, caused by a blockage of blood flow to the heart that requires timely treatment. To prevent death, it’s critical to restore blood flow as quickly as possible, either by mechanically opening the blocked vessel or by providing clot-busting medication.

    The American Heart Association’s Mission: Lifeline program’s goal is to reduce system barriers to prompt treatment for heart attacks, beginning with the 9-1-1 call, to EMS transport and continuing through hospital treatment and discharge. The initiative provides tools, training and other resources to support heart attack care following protocols from the most recent evidence-based treatment guidelines.

    Rome Memorial Hospital earned the award by meeting specific criteria and standards of performance for quick and appropriate treatment through emergency procedures to re-establish blood flow to blocked arteries in heart attack patients coming into the hospital directly or by transfer from another facility.

    Mission Lifeline“Rome Memorial Hospital is dedicated to providing optimal care for heart attack patients,” said Cardiologist and Chief Medical Officer Russell Silverman, M.D. “We are pleased to be recognized for our dedication and achievements in cardiac care through Mission: Lifeline.”

    “Every moment is vital in the event of a heart attack. Our team in the Emergency Department is trained to recognize the signs of a heart attack and implement the standards quickly,” said Andrew Bushnell, M.D., medical director of emergency services. “Our collaboration with EMS providers and other area hospitals ensures that every step of the transfer process is done as efficiently as possible to save lives.”

    “We commend Rome Memorial Hospital for this award in recognition for following evidence-based guidelines for timely heart attack treatment,” said Tim Henry, M.D., Chair of the Mission: Lifeline Acute Coronary Syndrome Subcommittee. “We applaud the significant institutional commitment to their critical role in the system of care for quickly and appropriately treating heart attack patients.”

    About Rome Memorial Hospital
    Rome Memorial Hospital, Inc., (RMH) Rome Memorial Hospital is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary care to long-term care, Rome Memorial Hospital delivers quality, compassionate medical care for every stage of life. With its specialized Senior Behavioral Health Unit and Residential Health Care Facility, the hospital has become recognized as a valuable resource for senior services. Ranked among the top 20 percent of skilled nursing facilities for five consecutive years, the hospital has earned special designation as a NICHE (Nurses Improving Care for Healthsystem Elders) facility for providing quality care for older adult patients. Rome Memorial Hospital is an affiliate of St. Joseph’s Health and an affiliated clinical site of New York Medical College.

    About Mission: Lifeline
    The American Heart Association’s Mission: Lifeline program helps hospitals and emergency medical services develop systems of care that follow proven standards and procedures for STEMI patients. The program works by mobilizing teams across the continuum of care to implement American Heart Association/American College of Cardiology Foundation clinical treatment guidelines. For more information, visit heart.org.